Managing your accounts is as easy as dialing your phone. Our Telephone Banking is a FREE service to our customers which allows you toll-free access to your account 24/7 anytime, anywhere in the United States and Canada.  So whether you’re at home or on the road, you have total control with telephone banking.

Telephone Banking Services Include:

• Inquire on your checking, savings, or loan account balance
• Transfer funds between accounts (Telephone Banking Funds Transfer Authorization Form)
• Find out if a check has cleared
• Review your most recent deposits and withdrawals
• Make a payment to your loan account with the Bank

Once you sign up for our Funds Transfer service, you can transfer funds to or from your checking, statement savings, or money market accounts.  Simply click on the Telephone Banking Funds Transfer Authorization Form above, fill out the application and mail or drop it off at one of our branch offices.  Our Customer Service Department will let you know when you can start transferring funds between your accounts via phone. Meanwhile, all the remaining features of Telephone Banking are available to you immediately. Try Telephone Banking today.  It’s easy.

The first time you access the telephone banking system to inquire about your account, your Personal Identification Number (PIN) will be the last four digits of your social security number.  Then, for security reasons, you will be required to select a unique 4-digit numeric PIN that you will use when accessing the system in the future.  The Bank recommends that you select a unique PIN other than your social security number, your phone number, or your date of birth.

When you change your PIN on one account it will establish the same PIN on every other account you hold at Needham Bank.  Please keep your PIN secured at all times.

DO NOT DISCLOSE YOUR PIN TO ANYONE!

When you access Telephone Banking to inquire about your account, you will be prompted to enter your account number.  For checking, money market and statement savings accounts that receive a monthly statement, please refer to your account number as printed on a recent statement. This is the same account number format that is MICR encoded at the bottom of your checks.  For passbook accounts, the account number is located on the inside cover of your passbook.  For loan accounts that receive a monthly bill, please refer to your account number as printed on a recent bill.


Call Toll-Free 1-888-833-5590.