At Needham Bank we believe in "Community Banking, Concierge Service". That means a commitment to the best possible customer service, including meeting with you at your home or office if that is more convenient for you than coming in to see us.
We want you to bank with us, and contact us, on the channels you feel most comfortable with. Which is why we offer so many ways for you to contact us!
Our Main Office phone number is at the top of every page on this site: 781-444-2100.
If you'd like to reach the Needham Bank office closest to you, the location and phone number for each office are located in the drop down box in the upper left or via the Branch/ATM Locations link at the bottom of every page.
For assistance with NB Online Banking, NB Mobile, or NB Business Edge Online, please contact our Deposit Operations Team at 781-474-5804 Monday - Friday 7:00am - 4:00pm.
If you need assistance with NB Online Banking after business hours, please contact Customer Support at 1-866-345-0839 for assistance 24 hours per day, 7 days a week.
The General Inquiry Form at the right allows you to email us directly, without needing to log into your Email account.
Simply fill out the form, and one of our Personal Bankers will respond to you within 24 hours. Excluding Saturday, Sunday, and federal banking holidays, of course.
As a reminder, please do not send any personal financial information via email.
Message Us Online
You can message us directly via the NB Online Banking and NB Business Edge Online platforms. As with email, one of our Personal Bankers will respond to you within 24 hours. Excluding weekends and holidays, of course.
Schedule a Call
If you have a question about a particular product or service, and would like one of our Personal Bankers to contact you, simply click the Schedule A Call button on any product page to complete the form. We will contact you whenever you wish at a time which is most convenient for you!
Just a reminder: calls need to be scheduled at least 4 hours in advance of the scheduled call time and confirmed via email.
Contact a Personal Banker Directly
If you are already working with a Residential Lender, or Commercial Lender, or other Personal Banker, you can find all of their contact information on one of the pages below.
Servicing Your Loan
If you have any questions, requests or complaints regarding the servicing of your loan account, or wish to request an account payoff, please contact Loan Operations at 781-444-2100, or by writing to Loan Operations at Needham Bank, 1063 Great Plain Ave., Needham, MA 02492.
All media inquiries should be directed to Eric Morse at firstname.lastname@example.org, or by calling 781-474-5955.
No matter which channel you decide to communicate with us on, we're here to help. That's Community Banking, Concierge Service.
Welcome to Needham Bank, the evolution of community banking!