Will Needham Bank Ever Ask For My Card or PIN Number?

No. A Needham Bank representative will never ask for your card number or PIN. Needham Bank representatives will have sufficient information to verify your identity without asking for your NB Debit Mastercard™ or NB ATM Card number or PIN.

How Do I Keep My NB Debit MasterCard® or NB ATM Card Safe?

Always keep your NB Debit MasterCard® or NB ATM Card in a safe and secure place. Treat it as you would cash or checks. Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.

I Received A Phone Call Asking Me To Enter Personal Information. What Should I Do?

Phishing is an attempt to gain access to your account by tricking you into providing your personal information. These attempts are often made by automated phone call or e-mail message stating that you are being contacted on behalf of your bank. No legitimate financial institution would ever ask you to provide your personal identification codes. If you receive such requests, do not provide the information and please report the contact to your bank immediately. Needham Bank does not employ any automated calling services, and our customer service representatives will have any financial and personal information they need to identify you, and help you with your account.

How Can I Change my NB Debit MasterCard® or NB ATM Card PIN Number?

You can call 1-800-448-8268, use any Needham Bank ATM, or visit any of our branch locations to change your NB Debit MasterCard® or NB ATM Card PIN Number.

What Is Needham Bank's Routing Number?

Needham Bank's routing number is: 211373539.

Are my deposit accounts insured?

Yes. We provide both FDIC and SIF insurance on your deposits. In general, the Federal Deposit Insurance Corporation (FDIC) insures the first $250,000 of deposits, the Share Insurance Fund (SIF) insures all deposits above that amount. For more a more detailed understanding of FDIC insurance please contact one of our banking representatives.

How Can I Contact Needham Bank?

If you need to contact one of our personal bankers, we offer a variety of ways to do so. Our main office number is at the top of every page on this website. There are also links to the Contact Us and Branch/Location pages at the top and bottom of each page. We also offer additional contact options on our Customer Support page. No matter which channel you use to contact us, our personal bankers are always ready to assist you.

How Do I Start A Career At Needham Bank?

If you have been thinking about a career in banking, we believe you will like working with us. We have a dynamic team, amazing benefits, and we make a difference in every community we serve. To see our available career opportunities, go to the career opportunities link in the footer of this page, or click here.

Do I need to notify the Bank when traveling outside my normal purchasing area?

Yes. For your protection, if traveling outside your normal purchasing area, please Contact Us and let us know when and where you are traveling. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied. 

In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-701-461-2551 if you are traveling internationally, so that we may rectify the issue immediately.

Can I receive my NB Business Online passcode via text message?

Once you have logged into your NB Business Online banking, you can update the delivery method of the one-time passcode. While logged in to your online banking from the Administration Tab, under My Profile, select Manage Security Code Delivery. From this screen you can activate text messaging for the one-time passcode. Please be aware, we do not deliver the security code via e-mail.

How do I access Bill Pay for NB Business Online Banking?

If you originally requested Bill Pay upon enrollment for NB Business Online Banking, you will receive a separate e-mail with your bill pay user ID and password. Bill Pay uses a one-time sign-on system. You will only be prompted to enter a bill pay user ID and password the first time you access Bill Pay. The system will then save the bill pay credentials going forward. If you did not request Bill Pay upon enrollment for Business Online Banking, please send a Secure E-mail through your NB Business Online session, and request to add Bill Pay.

How do I add other accounts to my Business Online banking?

Simply send a secure e-mail from within business online banking, and request the account be linked. While logged in to your NB Business Online banking, click the email link located in the top right or bottom right corner to access the secure email form. To open an additional business account, contact Chris Teachout at 781-474-5476.

When will my Mobile Deposit be available?

Funds will be available as described in our Funds Availability Disclosure. (Generally speaking, the deposit will be available the next business day. We may place additional holds according to our Funds Availability Disclosure.)

How do I raise my Mobile Deposit Limit?

To request a limit increase for Mobile Deposit, please contact us using the Secure Email from within online banking, by calling 781-474-5804, or visit your local branch. You will receive notification from us one we have processed your request.

I deposited checks through Mobile Deposit and one of the checks was deleted from my deposit.

For consumer mobile deposit, if a check is deleted, you will receive an email stating the amount and reason. For business mobile deposit, if a check is deleted it will display in the Mobile Deposit History tab within the app. If you have further questions, please contact us at 781-474-5804 or visit your local branch.

I just deposited a check via Mobile Deposit, why can’t I see it in my account?

The deposit will not appear until the Bank accepts the deposit. For consumer mobile deposit, deposits made prior to 3pm EST will be posted that business day. Deposits made after 3pm EST will be posted the next business day. For business mobile deposit, deposits made prior to 5pm EST will be posted that business day. Deposits made after 5pm EST will be posted the next business day.

Currently I’m receiving e-statements, how do I switch to a paper statement?

You may send us a secure email from within online banking or call us at 781-474-5804 and we will update your preferences.

What’s the fastest way to pay my NB mortgage from my NB Checking Account?

The easiest way to pay your NB mortgage from your NB Checking Account is through NB Online Banking or NB Business Online Banking by completing a transfer from your checking account to your mortgage.

Why am I prompted to retrieve a one-time passcode every time I log into online banking?

It is likely your computer’s browser settings are set up in such a way that the cookie associated with registering the computer is not being placed, or is being deleted. 

There are a number of reasons why this could be occurring: 

1. The browser is set up to not allow cookies to be placed. In this case, no matter how often you select to register the computer, you will be prompted to receive the one-time passcode, because the cookie never makes it onto the computer. 

2. The browser is set up to automatically delete cookies each time the browser is closed. 

3. The browser is set up to automatically delete cookies after a certain amount of time (daily, weekly, monthly, etc.). 

4. There is another program on the computer that is deleting cookies periodically or preventing cookies from be placed. 

Allowing cookies to be placed on a computer can allow you to access information more quickly and/or conveniently (with NB Online Banking, for example); however, not all cookies are beneficial so please consider the security implications prior to adjusting your browser settings.

How can I add an account to NB Online Banking?

Within Online Banking, please send us a secure email stating which account you would like to add to your Online Banking profile. You will receive a confirmation email once your profile has been updated. You can also visit your local branch for assistance.