FAQs

Yes, we may ask for your card number. NO, we will NEVER ask for your Pin number. 

Always keep your NB Debit MasterCard® or NB ATM Card in a safe and secure place. Treat it as you would cash or checks. Contact Needham Bank immediately at 1-833-337-6075 if your card is lost or stolen, or if you suspect unauthorized use.

Phishing is an attempt to gain access to your account by tricking you into providing your personal information. These attempts are often made by automated phone call or e-mail message stating that you are being contacted on behalf of your bank. No legitimate financial institution would ever ask you to provide your personal identification codes. If you receive such requests, do not provide the information and please report the contact to your bank immediately. Needham Bank does not employ any automated calling services, and our customer service representatives will have any financial and personal information they need to identify you, and help you with your account.

You can call 1-800-992-3808, use any Needham Bank ATM, or visit any of our branch locations to change your NB Debit MasterCard® PIN Number.

Needham Bank's routing number is: 211373539.

Yes. Each depositor is insured by the FDIC to at least $250,000. All deposits above the FDIC insurance amount are insured by the Depositors Insurance Fund (DIF).

The DIF is a private, industry-sponsored excess deposit insurance company. Created by a special act of the Massachusetts legislature in 1932, the DIF began operations as a primary insurer in 1934. Today, the DIF insures all deposits in its member banks that are in excess of the FDIC limits.

DIF insurance is available only on deposits in Massachusetts-chartered savings and co-operative banks. By combining FDIC primary insurance and DIF excess deposit insurance, banks which are members of both organizations provide their depositors with full insurance.

For more a more detailed understanding of FDIC and DIF insurance please contact one of our banking representatives.

If you need to contact one of our personal bankers, we offer a variety of ways to do so. Our main office number is at the top of every page on this website. There are also links to the Contact Us and Branch/Location pages at the top and bottom of each page. We also offer additional contact options on our Customer Support page. No matter which channel you use to contact us, our personal bankers are always ready to assist you.

If you have been thinking about a career in banking, we believe you will like working with us. We have a dynamic team, amazing benefits, and we make a difference in every community we serve. To see our available career opportunities, go to the career opportunities link in the footer of this page, or click here.

Yes. For your protection, if traveling outside your normal purchasing area, please Contact Us and let us know when and where you are traveling. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied. 

In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-701-461-2551 if you are traveling internationally, so that we may rectify the issue immediately.

Once logged into your Business Online profile, select the Pay My Bills tab, then select Sign up for Bill Pay. You will then be brought to your bill pay module. Please note that sub-users can be granted access or restricted access to the Bill pay module by any user with access to Manage Users.

Once logged into your Business Online profile, please navigate to the Messages center, a white envelope symbol located at the top of the page. Simply send us a secure message requesting the account be linked. Please provide the account title and the last four digits of the account number and we will respond to you shortly once the account has been added to your business online profile.

Funds will be available as described in our Funds Availability Disclosure. (Generally speaking, the deposit will be available the next business day. We may place additional holds according to our Funds Availability Disclosure.)

To request a limit increase for Mobile Deposit, please contact us using the Secure Email from within online banking, by calling 781-474-5804, or visit your local branch. You will receive notification from us one we have processed your request.

For consumer mobile deposit, if a check is deleted, you will receive an email stating the amount and reason. For business mobile deposit, if a check is deleted it will display in the Mobile Deposit History tab within the app. If you have further questions, please contact us at 781-474-5804 or visit your local branch.

The deposit will not appear until the Bank accepts the deposit. For consumer mobile deposit, deposits made prior to 3pm EST will be posted that business day. Deposits made after 3pm EST will be posted the next business day. For business mobile deposit, deposits made prior to 5pm EST will be posted that business day. Deposits made after 5pm EST will be posted the next business day.

You may send us a secure email from within online banking or call us at 781-474-5804 and we will update your preferences.

The easiest way to pay your NB mortgage from your NB Checking Account is through NB Online Banking or NB Business Online Banking by completing a transfer from your checking account to your mortgage.

It is likely your computer’s browser settings are set up in such a way that the cookie associated with registering the computer is not being placed, or is being deleted. 

There are a number of reasons why this could be occurring: 

1. The browser is set up to not allow cookies to be placed. In this case, no matter how often you select to register the computer, you will be prompted to receive the one-time passcode, because the cookie never makes it onto the computer. 

2. The browser is set up to automatically delete cookies each time the browser is closed. 

3. The browser is set up to automatically delete cookies after a certain amount of time (daily, weekly, monthly, etc.). 

4. There is another program on the computer that is deleting cookies periodically or preventing cookies from be placed. 

Allowing cookies to be placed on a computer can allow you to access information more quickly and/or conveniently (with NB Online Banking, for example); however, not all cookies are beneficial so please consider the security implications prior to adjusting your browser settings.

Within Online Banking, please send us a secure email stating which account you would like to add to your Online Banking profile. You will receive a confirmation email once your profile has been updated. You can also visit your local branch for assistance.

For consumer online banking, from within the Bill Pay screen in NB Online Banking, please select the “Manage Funding Account(s)” link on the bottom right side of the screen. 

Select “Add an account”. (Please note that funding accounts may only be Needham Bank checking accounts.) Enter the required information, including Needham Bank’s routing number of 211373539. 

Within 2-3 business days, two small deposits (less than $1.00) will be made into the account for confirmation purposes. 

Log back into your bill payment screen to validate these deposits and begin using your new funding account. 

For Business Online Banking, please send us a secure email stating the account you would like to add to your bill payment profile. We will email you a confirmation when the maintenance is complete.