What should I do if my card is declined while I am traveling?

In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-412-552-2697 if you are traveling internationally, so that we may rectify the issue immediately.

For your protection, if traveling outside your normal purchasing area, please let us know when and where you are traveling so we may put a note on your account. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied.

What is MasterCard® SecureCode?

MasterCard® SecureCodeTM is a program that is used to reduce fraud and unauthorized card use for customers who use their Needham Bank Debit MasterCard™ to make purchases over the Internet from participating merchants. This service is available to all Needham Bank debit cards.  If you are attempting to make a purchase online and experience an issue, please contact us at 781-474-5804, Monday- Friday from 7AM-4PM.

What steps should I take to protect my NB Debit MasterCard® when shopping online?

Needham Bank recommends that you shop with merchants you know and trust. Making sure any internet purchase or shopping cart is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. Once you've completed your purchase, log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information. If you want the most secure option, Needham Bank offers MasterCard® SecureCode Internet Personal Identification Numbers on all NB Debit MasterCard®.

What Should I Do With My Old NB ATM Card or NB Debit MasterCard®?

You should always cancel and cut up unused NB ATM Card, NB Debit MasterCard®, and other cards. If you receive a replacement card, destroy your old card.

What Can I Do to Protect My PIN?

When you are using an ATM or making a purchase, we recommend you ensure no one sees your PIN when you enter it. Memorize your PIN, but do not write it down anywhere, especially on your card. Never share your PIN with anyone.

What Safeguards Should I Use When Selecting a PIN?

When selecting a PIN, we recommend that you do not use a number or word that appears in your wallet, or any easily identifiable personal information, such as name, birth date, or phone number or other information that could be easily accessible on social media.

Will Needham Bank Ever Ask For My Card or PIN Number?

No. A Needham Bank representative will never ask for your card number or PIN. Needham Bank representatives will have sufficient information to verify your identity without asking for your NB Debit Mastercard™ or NB ATM Card number or PIN.

How Do I Keep My NB Debit MasterCard® or NB ATM Card Safe?

Always keep your NB Debit MasterCard® or NB ATM Card in a safe and secure place. Treat it as you would cash or checks. Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.

Do I need to notify the Bank when traveling outside my normal purchasing area?

Yes. For your protection, if traveling outside your normal purchasing area, please Contact Us and let us know when and where you are traveling. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied. 

In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-701-461-2551 if you are traveling internationally, so that we may rectify the issue immediately.