What are your support hours for Business Online Banking?

You can reach a business online banking specialist M-F 7:00 am – 4:00 pm at (781) 474-5804.

Can I receive my NB Business Online passcode via text message?

Once you have logged into your NB Business Online banking, you can update the delivery method of the one-time passcode. While logged in to your online banking from the Administration Tab, under My Profile, select Manage Security Code Delivery. From this screen you can activate text messaging for the one-time passcode. Please be aware, we do not deliver the security code via e-mail.

How do I access Bill Pay for NB Business Online Banking?

If you originally requested Bill Pay upon enrollment for NB Business Online Banking, you will receive a separate e-mail with your bill pay user ID and password. Bill Pay uses a one-time sign-on system. You will only be prompted to enter a bill pay user ID and password the first time you access Bill Pay. The system will then save the bill pay credentials going forward. If you did not request Bill Pay upon enrollment for Business Online Banking, please send a Secure E-mail through your NB Business Online session, and request to add Bill Pay.

How do I add other accounts to my Business Online banking?

Simply send a secure e-mail from within business online banking, and request the account be linked. While logged in to your NB Business Online banking, click the email link located in the top right or bottom right corner to access the secure email form. To open an additional business account, contact Chris Teachout at 781-474-5476.

Why am I prompted to retrieve a one-time passcode every time I log into online banking?

It is likely your computer’s browser settings are set up in such a way that the cookie associated with registering the computer is not being placed, or is being deleted. 

There are a number of reasons why this could be occurring: 

1. The browser is set up to not allow cookies to be placed. In this case, no matter how often you select to register the computer, you will be prompted to receive the one-time passcode, because the cookie never makes it onto the computer. 

2. The browser is set up to automatically delete cookies each time the browser is closed. 

3. The browser is set up to automatically delete cookies after a certain amount of time (daily, weekly, monthly, etc.). 

4. There is another program on the computer that is deleting cookies periodically or preventing cookies from be placed. 

Allowing cookies to be placed on a computer can allow you to access information more quickly and/or conveniently (with NB Online Banking, for example); however, not all cookies are beneficial so please consider the security implications prior to adjusting your browser settings.

What do I need to get started with NB Business Online and NB Business Mobile?

To use NB Business Online and Mobile Banking, please visit your local Needham Bank branch to complete a cash management service enrollment form and sign a Business Online Banking Agreement. 

Once you have completed and signed the necessary documents, your application will be sent to our Cash Management team to be processed. You will receive an email with secure attachments containing your Company ID, User ID, temporary password, and User Guide. Please follow the directions in the Welcome emails to retrieve your Welcome letter and User Guide via Needham Bank’s Secure File Transfer service.

Can I look at all of my transactions at any time?

Yes. With NB Online, NB Mobile, and NB Business Online, and NB Business Mobile you have access to your account information 24 hours a day, 7 days a week.

What are the benefits of using NB Business Online Banking?

NB Business Online Banking is a great solution to managing your business accounts. It allows you to view account history, include multiple entities within one online profile, transfer funds, initiate wire requests, pay your bills and invoices online, pay your federal taxes online, and download your information into QuickBooks. NB Business Online is customizable to your business needs. We can help you save time and be more efficient.