My NB Debit Card was stolen. What should I do?

Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.

Rest assured that NB Debit Cards feature MasterCard’s Zero Liability Protection. This purchase protection provides customers with the peace of mind that they won’t be held responsible for unauthorized transactions. This extends to purchases made in the store, over the phone, online, via smartphone and ATM transactions.

I lost my NB Debit Card but the bank is closed. Is there a number I can call?

To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).

If you’re able to travel to one of our branches, we can print you a new card instantly.  You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.

What is a compromised card?

A compromised card is when your debit card account number was stored in a merchant’s file which may have been exposed to potential compromise. When these situations arise, Needham Bank may issue you a new card with a new card number, for your protection.

I activated Apple Pay on my device. Can I still use my Needham Bank debit card?

Nothing has changed with your plastic Needham Bank Debit MasterCard, so you can continue to make purchases with it both in stores and online. Apple Pay is simply another convenient method of making purchases if you so choose.

Where can I use Apple Pay? How do I use Apple Pay to make a purchase?

You can pay anywhere Apple Pay payments are accepted. Just hold your Apple device near the reader with your finger on the Touch ID. A vibration or beep will let you know the transaction has been completed.

How secure is Apple Pay?

Apple Pay is protected by Touch ID or your device Passcode. You must use either your Touch ID or Passcode when making a purchase using your Apple Pay.

What is a Security Code and why is it required to set up Apple Pay?

You are required to enter a Security Code when adding your Needham Bank Debit card to Apple Pay. The 3 digit number is located on the back of your Needham Bank debit card.

How can I add my Needham Bank debit card to Apple Pay?

To add your Needham Bank debit card, open the “Wallet” app, and select the plus sign (+) located in the right hand corner of the screen. Follow the steps to add a new card.

I received an e-mail about Apple Pay. What am I supposed to do?

The e-mail is to verify that you activated Apple Pay on your Apple device. If you did not activate Apple Pay on your device, please call us at 781-474-5804 or after hours at 1-800-264-5578. If you did activate Apple Pay on your device, please ignore the e-mail.

Which Apple devices support Apple Pay?

The iPhone 6s, iPhone6s Plus, iPhone 6, iPhone 6 Plus, and Apple Watch for in store purchases. The iPad Air 2 and the iPad mini 3 can be used for in app purchases only.

What is an EMV Chip and why am I getting a new NB Debit Card?

We take your security seriously at Needham Bank which is why we are pleased to offer all of our NB Debit Card holders a new card complete with the latest in protective technology. Your new card is equipped with an EMV chip on the front. When you use your new card at a chip-enabled terminal, unique card data is created for each transaction, which greatly increases the protection of your personal information and reduces the risk of payment fraud.. For even more information about EMV technology, visit www.NeedhamBank.com/EMV.