I have a question about Online Banking.

Click here to view our Online Banking user guide with frequently asked questions.

Currently I’m receiving e-statements, how do I switch to a paper statement?

You may send us a secure email from within online banking or call us at 781-474-5804 and we will update your preferences.

What’s the fastest way to pay my NB mortgage from my NB Checking Account?

The easiest way to pay your NB mortgage from your NB Checking Account is through NB Online Banking or NB Business Online Banking by completing a transfer from your checking account to your mortgage.

Why am I prompted to retrieve a one-time passcode every time I log into online banking?

It is likely your computer’s browser settings are set up in such a way that the cookie associated with registering the computer is not being placed, or is being deleted. 

There are a number of reasons why this could be occurring: 

1. The browser is set up to not allow cookies to be placed. In this case, no matter how often you select to register the computer, you will be prompted to receive the one-time passcode, because the cookie never makes it onto the computer. 

2. The browser is set up to automatically delete cookies each time the browser is closed. 

3. The browser is set up to automatically delete cookies after a certain amount of time (daily, weekly, monthly, etc.). 

4. There is another program on the computer that is deleting cookies periodically or preventing cookies from be placed. 

Allowing cookies to be placed on a computer can allow you to access information more quickly and/or conveniently (with NB Online Banking, for example); however, not all cookies are beneficial so please consider the security implications prior to adjusting your browser settings.

How can I add an account to NB Online Banking?

Within Online Banking, please send us a secure email stating which account you would like to add to your Online Banking profile. You will receive a confirmation email once your profile has been updated. You can also visit your local branch for assistance.

How do I add a funding account for Bill Pay?

For consumer online banking, from within the Bill Pay screen in NB Online Banking, please select the “Manage Funding Account(s)” link on the bottom right side of the screen. 

Select “Add an account”. (Please note that funding accounts may only be Needham Bank checking accounts.) Enter the required information, including Needham Bank’s routing number of 211373539. 

Within 2-3 business days, two small deposits (less than $1.00) will be made into the account for confirmation purposes. 

Log back into your bill payment screen to validate these deposits and begin using your new funding account. 

For Business Online Banking, please send us a secure email stating the account you would like to add to your bill payment profile. We will email you a confirmation when the maintenance is complete.

How frequently is my account information updated?

With NB Online Banking and NB Business Online Banking, your account transactions are displayed in real-time as they post to your account. The same goes for account information on NB Mobile and NB Business Mobile.

Can I look at all of my transactions at any time?

Yes. With NB Online, NB Mobile, and NB Business Online, and NB Business Mobile you have access to your account information 24 hours a day, 7 days a week.

What products can I apply for online?

Personal Checking, Savings, Money Market, and CD Accounts are available to open online. At this time, no business accounts or Individual Retirement Accounts (IRAs) can be opened online.