I am locked out of my Online Banking account but the bank is closed. Is there a number I can call?

For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 866-345-0839.

I received a message about an upgrade coming to business online banking; was this message sent by Needham Bank?

Yes, the message you've received regarding an upgrade to Business Online and Mobile Banking is genuine as we're excited to introduce the new e-platform in early December. Please keep an eye out for additional information being shared throughout November and early December. If you have any questions, kindly contact Riandra Bhoge at 781-474-5498 or RBhoge@NeedhamBank.com.

How Do I Use Quicken Direct Connect with Personal Online Banking?

Needham Bank personal accounts have been upgraded for use with Quicken’s Direct Connect feature. Click here to learn how to set up your accounts.

How do I connect my QuickBooks or Quicken to Needham Bank with Business Online Banking?

At this time, web connect is the connection available for pulling account history from Business Online Banking into Quicken and QuickBooks. You will need to access the "Downloading Your Transactions" guide for instructions to download the account history activity into a Quicken or QuickBooks file. Then, you will import that file into your preferred program.

How do I retrieve a copy of a check that was deposited through Business Online Banking?

You can contact the Bank to retrieve copies of deposited checks by logging into your Business Online Banking account, going to Online Requests and selecting the Request Account Research link. This will allow you to specify which deposit you are looking for and submit a secure email to the Bank for processing.

I have a question about Online Banking.

Click here to view our Online Banking user guide with frequently asked questions.

What are your support hours for Business Online Banking?

You can reach a business online banking specialist M-F 7:00 am – 4:00 pm at (781) 474-5804.

How do I access Bill Pay for NB Business Online Banking?

If you originally requested Bill Pay upon enrollment for NB Business Online Banking, you will receive a separate e-mail with your bill pay user ID and password. Bill Pay uses a one-time sign-on system. You will only be prompted to enter a bill pay user ID and password the first time you access Bill Pay. The system will then save the bill pay credentials going forward. If you did not request Bill Pay upon enrollment for Business Online Banking, please send a Secure E-mail through your NB Business Online session, and request to add Bill Pay.

How do I add other accounts to my Business Online banking?

Simply send a secure e-mail from within business online banking, and request the account be linked. While logged in to your NB Business Online banking, click the email link located in the top right or bottom right corner to access the secure email form. To open an additional business account, contact Chris Teachout at 781-474-5476.

Currently I’m receiving e-statements, how do I switch to a paper statement?

You may send us a secure email from within online banking or call us at 781-474-5804 and we will update your preferences.

What’s the fastest way to pay my NB mortgage from my NB Checking Account?

The easiest way to pay your NB mortgage from your NB Checking Account is through NB Online Banking or NB Business Online Banking by completing a transfer from your checking account to your mortgage.

Why am I prompted to retrieve a one-time passcode every time I log into online banking?

It is likely your computer’s browser settings are set up in such a way that the cookie associated with registering the computer is not being placed, or is being deleted. 

There are a number of reasons why this could be occurring: 

1. The browser is set up to not allow cookies to be placed. In this case, no matter how often you select to register the computer, you will be prompted to receive the one-time passcode, because the cookie never makes it onto the computer. 

2. The browser is set up to automatically delete cookies each time the browser is closed. 

3. The browser is set up to automatically delete cookies after a certain amount of time (daily, weekly, monthly, etc.). 

4. There is another program on the computer that is deleting cookies periodically or preventing cookies from be placed. 

Allowing cookies to be placed on a computer can allow you to access information more quickly and/or conveniently (with NB Online Banking, for example); however, not all cookies are beneficial so please consider the security implications prior to adjusting your browser settings.

How can I add an account to NB Online Banking?

Within Online Banking, please send us a secure email stating which account you would like to add to your Online Banking profile. You will receive a confirmation email once your profile has been updated. You can also visit your local branch for assistance.

How do I add a funding account for Bill Pay?

For consumer online banking, from within the Bill Pay screen in NB Online Banking, please select the “Manage Funding Account(s)” link on the bottom right side of the screen. 

Select “Add an account”. (Please note that funding accounts may only be Needham Bank checking accounts.) Enter the required information, including Needham Bank’s routing number of 211373539. 

Within 2-3 business days, two small deposits (less than $1.00) will be made into the account for confirmation purposes. 

Log back into your bill payment screen to validate these deposits and begin using your new funding account. 

For Business Online Banking, please send us a secure email stating the account you would like to add to your bill payment profile. We will email you a confirmation when the maintenance is complete.

How do I make a deposit to my Needham Bank account from a remote location?

At Needham Bank, you can make deposits to your Needham Bank account via NB Mobile with Mobile Deposit, Remote Deposit Capture for businesses, Direct Deposit, Mobile or Online transfers between accounts, and directly through a Needham Bank ATM.

How frequently is my account information updated?

With NB Online Banking and NB Business Online Banking, your account transactions are displayed in real-time as they post to your account. The same goes for account information on NB Mobile and NB Business Mobile.

Can I look at all of my transactions at any time?

Yes. With NB Online, NB Mobile, and NB Business Online, and NB Business Mobile you have access to your account information 24 hours a day, 7 days a week.

What products can I apply for online?

Personal Checking, Savings, Money Market, and CD Accounts are available to open online. At this time, no business accounts or Individual Retirement Accounts (IRAs) can be opened online.

What are the benefits of using NB Business Online Banking?

NB Business Online Banking is a great solution to managing your business accounts. It allows you to view account history, include multiple entities within one online profile, transfer funds, initiate wire requests, pay your bills and invoices online, pay your federal taxes online, and download your information into QuickBooks. NB Business Online is customizable to your business needs. We can help you save time and be more efficient.