If you’re an employee of another financial institution and need to file a fraud claim with Needham Bank on behalf of your customer, please email your claim to FraudClaims@NeedhamBank.com or to our Medford office at
Needham Bank Specialized Banking Center
270 Mystic Avenue
ATTN: Fraud Department
Medford, MA 02155
Please note that this applies to other financial institutions only. If you are a customer and suspect there has been fraud on your account, please contact us at 781-444-2100 and press 2. A representative from our branches or Customer Care Center will help you resolve the suspected fraudulent activity.
The credit card portal you’re currently accessing will be discontinued. Going forward, you’ll manage your card through NB My Cards.