Fraud Recovery Checklist
If you suspect you’ve become a victim of fraud, below are recommended steps you can take to help fi x your credit and limit the impact to your account(s). Depending on the type of fraud, some of these steps may not be applicable.
After realizing you’ve fallen victim to a scam or noticed fraudulent activity, it is important to remain calm so you can take the necessary steps as soon as possible.
- Call 781-444-2100 or your local Needham Bank branch to let us know that you’ve been a victim of fraud
- Contact other financial institutions with which you do business
- Contact all three credit bureaus to place a fraud alert or credit freeze on your credit report:
Equifax: 800-349-9960, Equifax.com/personal/contact-us
Experian: 888-397-3742, Experian.com/help
TransUnion: 888-909-8872, Transunion.com/customer-support
Fraud alerts and credit freezes are both free, however, they have different functions. When you have a fraud alert on your report, businesses must verify your identity before issuing new credit in your name. When you have a credit freeze on your report, access to your credit report is blocked and you cannot apply for new credit unless the freeze is lifted.
- Submit your case to the Federal Trade Commission (FTC)
FTC: 877-382-4357, Reportfraud.ftc.gov
- Contact your local police or sheriff’s office to report the fraudulent activity
Take a breath. Now that the scam is reported, you can begin to repair the damage.
- Change any bank account numbers, credit card numbers or debit card numbers affected by fraudulent activity
- Close any accounts that were opened fraudulently in your name
- Contact your credit card company to remove any fraudulent charges on your account
- Review and correct your credit report by filing a dispute with the credit bureau(s) reporting the fraudulent error
Depending on the type of fraud, there might be additional steps you will need to take.
- Get your electronic devices professionally wiped by a reputable company
- Re-link any bank accounts, credit cards or debit cards to digital wallets, bill pay, etc.
- Replace government-issued IDs
- Clear your name of criminal charges
Follow these steps consistently to keep your accounts safe.
- Monitor your accounts through online and mobile banking and set up alerts to watch your balances and to detect large withdrawals, large deposits, and when a check clears your account
- Review your credit reports regularly
- Use unique passwords that are hard to guess for each account you have
- Visit secure websites that have the “https” in the web address
- Conﬁrm email requests via phone prior to making any transactions
- Avoid clicking on a link or opening an attachment within an email or text message unless it’s from a known source
- Keep your computers up to date by having automatic updates activated
- Learn more by visiting these additional resources: