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Frequently Asked Questions
To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
The easiest way to pay your NB mortgage from your NB Checking Account is through NB Online Banking or NB Business Online Banking by completing a transfer from your checking account to your mortgage.
You can pay anywhere Apple Pay payments are accepted. Just hold your Apple device near the reader with your finger on the Touch ID. A vibration or beep will let you know the transaction has been completed.
For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 866-345-0839.
At Needham Bank, we’re committed to removing the confusion, misdirection and fees often associated with personal checking accounts. Therefore, NB Checking is our only checking account, providing a combination of big bank technology, private bank service, and community bank values that simply can’t be matched regionally or nationally.
The account features no monthly fees, no minimum balance requirements, and pays interest. In addition, NB Checking customers can use any ATM in the world and we’ll reimburse every machine fee; essentially making every ATM a Needham Bank ATM.
Since it is a Needham Bank personal account, it comes with the best in online, mobile and tablet banking. This includes apps that deposit checks, transfer money, pay bills, provide cash back rewards, and real time access to account details.
Additionally, the online platform includes NB Person to Person payments for transferring money to anyone at any bank in the U.S. plus a personal financial management tool to budget your spending and savings.
Most importantly, every Needham Bank account comes with a personal banker for you to directly contact at your convenience.
Open your NB Checking account online today, visit one of our branches, or schedule a time to speak with a personal banker.
NB Checking Quick Facts:
- No Account Fees
- No Minimum Balance
- Pays Interest
- Unlimited ATM Fee Reimbursement
- NB Mobile and Online
- NB Debit Mastercard®
- Cash Back Rewards
- Personal Finance Manager
- Concierge Banking Service
- Complimentary Checks
Available in the Apple iTunes and Google Play app stores, the NB Mobile Banking app is our flagship platform for personal banking customers.
Features of NB Mobile:
- Real-time account details and transaction history
- Mobile check deposit
- Account to Account Transfers
- Person to Person Transfers
- NB Money Management
- TouchID and Biometric Login
- Quick Balance View
- Loan and Bill Pay
- NB Cash Back Rewards
- Custom account and activity alerts
- Homepage widgets and 3D Touch functionality
- iWatch and Android Wear compatible
An entirely new way to budget and control your personal finances, NB Money Management empowers our clients to have all their accounts and transactions in a single view, regardless of which institution the account or loan is with. By helping our customers streamline their finances, this is not only a helpful tool but an important resource of financial education.
Features of NB Money Management:
- Spending analysis
- Budget creation and tracking
- Cleansed and categorized transactions
- Cash flow trends
- Net worth and spending over time
- Savings goal creation and tracking
- Debt management
- Alerts and notifications
- All features apply to all Needham Bank and external accounts
Instantly available to customers inside every branch location, NB Debit Cards provide customers global access to their funds.
That is because NB Debit Cards are powered by MasterCard and can be used anywhere MasterCard is accepted. Additionally, when your card is attached to an NB Checking account, every ATM is essentially yours as we automatically reimburse all ATM fees from every machine on the planet.
In addition to the global purchasing power provided by MasterCard, NB Debit Cards also feature MasterCard’s Zero Liability Protection. This purchase protection provides customers with the peace of mind that they won’t be held responsible for unauthorized transactions. This extends to purchases made in the store, over the phone, online, via smartphone and ATM transactions.
As you use your NB Debit Card, you’ll notice additional cash back reward offers available to you on our mobile apps and online banking. Once you activate a reward, it will automatically provide you cash back during that statement cycle directly into your account.
And for those digital purchases, easily link your NB Debit Card to and use as payment within your favorite mobile apps like Uber, Pandora, and Starbucks, for example.
If you are going to be traveling, please note that it is important for us to know that. Part of our fraud protection follows an algorithm to block transactions which occur outside of a customer’s normal purchasing region. Simply give us a call at 781-444-2100 (or visit with your local banker), tell us to where and when you’ll be traveling, and we’ll take care of the rest.
Need to update your ATM PIN?
To change your ATM PIN, you can perform one of three actions: update your PIN at an ATM, visit one of our branch locations, or call 1-800-448-8268 to update via an automated phone system. Please note that if you do not know your current ATM PIN, you will have to visit one of our branches to update your PIN.
Need a replacement NB Debit Card?
If you’re able to travel to one of our branches, we can print you a new card instantly. It will immediately work as your new permanent NB Debit Card the moment we hand it to you. If you are not able to visit us, you can complete the new card application through the Online Banking interface and a new card will be ordered and mailed to you.
Instant Issue Debit Card services are available at all of our branches.
This means that no matter why you need a new NB Debit Card, whether it be to replace a lost card or you’ve just opened a new checking account, in a few short moments you’ll have an active card in hand, ready to use.
Instantly issuing Debit Cards is just one more way we’re making it convenient to bank local.
Often described as high touch, best in class service, our Private Bankers are accessible 24/7 as your needs arise. Whether meeting at your home, your office, or some other location, our team is absolutely committed to managing relationships as you would like them to be managed.
Our Private Bankers are your point of contact for all things banking, directly reachable by cell phone and email, and eager to help you, your family, and your business access all of the resources at Needham Bank.