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Frequently Asked Questions
We have been made aware of an issue Mastercard is currently experiencing with cardholders attempting direct transfers to their NB Debit Mastercard. As the matter is being resolved, please direct all transfers to your Needham Bank account to avoid a delay. We are working closely with Mastercard to resolve this issue.
Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.
Rest assured that NB Debit Cards feature MasterCard’s Zero Liability Protection. This purchase protection provides customers with the peace of mind that they won’t be held responsible for unauthorized transactions. This extends to purchases made in the store, over the phone, online, via smartphone and ATM transactions.
To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.