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Frequently Asked Questions
Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.
Rest assured that NB Debit Cards feature MasterCard’s Zero Liability Protection. This purchase protection provides customers with the peace of mind that they won’t be held responsible for unauthorized transactions. This extends to purchases made in the store, over the phone, online, via smartphone and ATM transactions.
To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
A compromised card is when your debit card account number was stored in a merchant’s file which may have been exposed to potential compromise. When these situations arise, Needham Bank may issue you a new card with a new card number, for your protection.