You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions.
And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.
Needham Bank's routing number is: 211373539.
To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls, please call 1-614-564-5105.
You can also turn your card off through My Cards. For Online & Mobile Banking customers, log in to NB Online Banking, visit “Cards” in the main menu, click “Transaction History” under Debit Cards and switch the “Card is ON” toggle off. You can also do this via the NB Mobile app by clicking “Cards” in the bottom toolbar and turning the “Card is ON” toggle off.
For non-Online & Mobile Banking customers, you can access My Cards through the Needham Bank My Cards app on your Apple or Android device.
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
You can apply for a HELOC online or call us at 781-444-2100. Your Needham Bank experts are here to help you through every step of the process, including throughout the duration of your loan!
Visit any one of our branches and we’ll print you a debit card on the spot. Find your local branch
Using online and mobile banking services is like having your own personal bank branch that never closes! You can enjoy 24/7 access to your accounts, check your financial health on the go, and use features like mobile check deposits, digital bill pay, and much more.
Yes! Enjoy full control over your Needham Bank debit and/or credit cards, including setting up real-time alerts, turning your card off, establishing spending limits, and more, with My Cards. If you’re an existing Online & Mobile Banking customer, you can access My Cards through Online & Mobile Banking:
Non-Online & Mobile Banking users can access My Cards through the Needham Bank My Cards app on your Apple or Android device.
Just like online banking, mobile banking can be safe and secure. Our state-of-the-art app even allows you to safeguard your accounts with TouchID and Biometric Login for extra security.
We offer Agency (FNMA/FHLMC) and HUD (FHA/VA/USDA) eligible loans. Additionally, we provide expertise in and funding for Specialty products secured by 1-4 family residential homes, including Jumbo loans, Construction-to-Perm (CTP) loans, and Fixed Rate Second Mortgage loans. Our Master Repurchase Facility enables Independent Mortgage Bankers to efficiently fund a variety of competitive residential mortgage loan products.
A mortgage warehouse facility enables Independent Mortgage Banking companies to fund residential mortgage loans without using their own capital. Banks and Credit Unions with wholly-owned subsidiary mortgage companies may also benefit from such a facility. Mortgage warehouse lending is a form of asset-based lending that provides short-term funding between the time of a mortgage’s closing and when the loan is sold to a secondary market investor. Upon sale of the loan into the secondary market, the warehouse advance is settled, and any profits are deposited into the mortgage banking company’s account. Our mortgage warehouse lending services allow you to close mortgages in your company’s name and maximize profitability by using our paperless and efficient funding process. This results in funding more loans that close faster, enhancing your borrowers’ experience.
Yes! You can use your debit card as usual during the scheduled downtime. Transactions that occur during that time will post to your account on Monday, November 17, 2025.
No. Real time payments will be unavailable from 3:00 PM on Friday, November 14th through 9:30 AM on Monday, November 17th.
Yes. All currently scheduled transfers, bill payments, Zelle transactions, and similar items will process as expected during the conversion weekend.
No. While scheduled transactions will still go through, new transactions such as bill payments and transfers cannot be initiated during the downtime.
Yes, in certain scenarios, business customers may qualify for additional insurance through an optional service which provides multimillion-dollar FDIC insurance by spreading deposits across a network of thousands of banks, while maintaining a single banking relationship at Needham Bank.
In the meantime, you can estimate your potential coverage by using the FDIC’s Electronic Deposit Insurance Estimator (EDIE) at www.fdic.gov/edie (Opens in new tab). Once the merger is finalized, Needham Bank representatives will be available to answer your questions and help review your options.
Needham Bank deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor, per ownership category. At the close of business on November 14, 2025, pending regulatory approval, all deposit accounts will be covered solely by FDIC insurance, and the additional insurance previously provided by the Depositors Insurance Fund (DIF) for balances above the FDIC limits will cease.
For customers who currently hold deposit accounts at both BankProv and Needham Bank, FDIC rules provide a six-month grace period following the merger during which deposits from both institutions will remain separately insured—even if the combined balances exceed the $250,000 limit. In addition, time deposit accounts (such as CDs) that mature after the six-month grace period will continue to be separately insured until they reach maturity.
No. Your deposits remain insured. Deposits in a Checking, Savings, Money Market Account or Certificate of Deposit (CD) at Needham Bank will be covered by the FDIC up to the standard limit of $250,000 per depositor, per ownership category.
For most customers, this provides full protection. If your balance exceeds that limit, you may be able to restructure your deposits in separate ownership categories to maximize your FDIC insurance coverage. Please contact your relationship manager or visit your local branch to explore your options.
Yes. You may be able to restructure your deposits into different ownership categories—such as individual, joint, retirement, or trust accounts—to qualify for additional FDIC insurance coverage. To explore your options, please contact your relationship manager or visit your local branch.
In the meantime, you can estimate your potential coverage by using the FDIC’s Electronic Deposit Insurance Estimator (EDIE) at www.fdic.gov/edie. Once the merger is finalized, Needham Bank representatives will be available to answer your questions and help review your options.
Yes. Needham Bank is strong, safe and stable. The recent initial public offering (IPO) has provided high levels of excess capital and liquidity, and this merger will further enhance Needham Bank’s capabilities.
It sounds like you may need to download the new mobile banking app. Please visit your app store and download the Needham Bank Business Mobile Banking app. Download Now: App Store for iOS or Google Play for Android
Here’s how it works:
To see your rate and interest history, please refer to your most recent account statement. You can also view our current GoalGetter Savings account rates anytime on our Deposit Rates page.
If you have questions, our Customer Care Center is here to help – call us at 781-444-2100 and a representative will be happy to assist you.
Yes! Your current alerts will transition over to the new Business Online Banking platform. To view alerts or make changes to alerts in the new platform, go to: ‘Settings’ > ‘Messages and Alerts’ > ‘Alert Settings’
If you currently use the “any activity” or “large check amount” alert you will need to set up a new alert.
As part of the transition, you may need to deactivate and reactivate the connection within the account aggregator. You may need to contact the service provider for assistance, if necessary. Please keep in mind it can take up to 5 business days for connection to be restored.
Starting on the day of the upgrade, all existing users on your account will be able to log into the upgraded platform using their current username and password. If, for any reason, you have trouble logging in, please contact our Treasury Management team at 781-474-5803.
As part of the upgrade, we will transfer your most recent 18 months of account activity. If you need assistance with getting transaction data beyond that time period, and you haven’t been upgraded to the new system yet, you may do so from the old system.
Complete your one-time verification to access your account below.
If you have already followed this process, you can log in using the Needham Bank login button.
Need help? Contact our Customer Care Center or call: 781-444-2100.
