Customer Privacy Statement

Your Privacy and protecting your personal information are important to Needham Bank. Outlines below you will find details of what Needham Bank does with your personal information and your privacy rights.

Customer Privacy Statement

What does Needham Bank do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us.  This information can include:

  • Social Security number and account balances
  • Transaction history and payment history
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share customer’s personal information to run their everyday business.  In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons Needham Bank chooses to share; and whether you can limit this sharing.

Reasons we share your personal informationDoes Needham Bank share?Can you limit sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes – information about your transactions and experiences NoWe don't share
For our affiliates’ everyday business purposes – Information on your creditworthiness NoWe don't share
For nonaffiliates to market to you NoWe don't share

If you have any questions, please call 781-444-2100.

How does Needham Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law.  These measures include computer safeguards and secured filed and buildings.

All of our operational and data processing systems are located in secure environments that are protected from unauthorized third parties.

How does Needham Bank collect my personal information?

We collect your personal information, for example, when you

  • open an account or apply for a loan
  • pay your bills or use your credit or debit card
  • make a wire transfer

We also collection your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.  See below for your rights under state law.


Companies related by common ownership control.  They can be financial and nonfinancial companies.

  • Needham Bank has no affiliates.

Companies not related by common ownership or control.  They can be financial and nonfinancial companies.

  • Needham Bank does not share with non-affiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners may include securities brokers.

Other Important Information

Needham Bank has established standard and practices to ensure compliance with the provisions of M.G.L. C 93H relative to the safeguarding of personal information contained in both paper and electronic records for the residents of the Commonwealth of Massachusetts.

Rev. 07/2010

Online/Mobile Privacy Information

As outlined in greater detail within our Consumer Online/Mobile Banking Disclosure, Needham Bank may use anonymous, aggregate information, which we collect and store, or which is collected and stored on our behalf by third party vendors, to conduct certain analytical research and help us to create new offerings and services for our customers. As we make additional offerings and online banking services available to you, some of which may rely on banking information maintained in your accounts, you will have the opportunity to participate in the services if you choose.  If you choose not to participate, you do not need to notify us. We may also use anonymous, aggregate information which we collect and store, or which is collected and stored on our behalf by third party vendors, to:

  1. conduct database marketing and marketing program execution activities;
  2. publish summary or aggregate results relating to metrics comprised of research data from time to time; and
  3. distribute or license such aggregate research data to third parties.

Additionally, automated technology may be used to tailor messages or advertisements that best reflect your interest and needs. This includes if Location Services are enabled while using the NB Mobile app, where location data may be collected and used to send targeted push notifications, in-app advertisements and alerts. Please note that if Location Services are enabled, location information will be collected in the background even the app is closed or not in use. You may disable the collection of location data at any time by disabling the Location Services for the NB Mobile app on your mobile device(s).

Rev. 11/2021