Personal Fraud Prevention

Learn how to protect yourself and others from fraud and scams.

If you suspect that there has been fraudulent activity with your Needham Bank account(s), call us at 781-444-2100 as soon as possible.

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Financial Wellness Center

Looking to learn more? Our Financial Wellness Center is full of different fraud prevention articles, as well as pieces with other helpful information.

Fraud Recovery Checklist

If you believe you’ve become a victim of fraud, follow our recommended steps you can limit the impact to your account(s).

Frequently Asked Questions

A compromised card is when your debit card account number was stored in a merchant’s file which may have been exposed to potential compromise. When these situations arise, Needham Bank may issue you a new card with a new card number, for your protection.

Needham Bank recommends that you shop with merchants you know and trust. Making sure any internet purchase or shopping cart is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. Once you've completed your purchase, log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information. If you want the most secure option, Needham Bank offers MasterCard® SecureCode Internet Personal Identification Numbers on all NB Debit MasterCard®.

Yes, we may ask for your card number. NO, we will NEVER ask for your Pin number. 

You can call 1-800-992-3808, use any Needham Bank ATM, or visit any of our branch locations to change your NB Debit MasterCard® PIN Number.

Phishing is an attempt to gain access to your account by tricking you into providing your personal information. These attempts are often made by automated phone call or e-mail message stating that you are being contacted on behalf of your bank. No legitimate financial institution would ever ask you to provide your personal identification codes. If you receive such requests, do not provide the information and please report the contact to your bank immediately. Needham Bank does not employ any automated calling services, and our customer service representatives will have any financial and personal information they need to identify you, and help you with your account.