Frequently Asked Questions
Needham Bank's routing number is: 211373539.
To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls please call 1-614-564-5105.
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 1-833-422-5562 and select option 2. Then option 1 for consumer or option 2 for business.
You can open a personal checking, savings or CD account any time online. Or, you can stop by your nearest Needham Bank branch and one of our customer service representatives will be able to assist you in opening a new account. Make sure to have two forms of identification, your social security or Tax ID number, and your initial deposit.
How Can we Help?
Customer Care Center - 781-444-2100 or 833-422-5562
For personal banking questions regarding your account or our products and services, please call:
- Monday – Friday, 7am – 7pm
- Saturday, 8am – 3pm
For business banking questions, please call:
- Monday – Friday, 8am – 5pm
- Report Lost or Stolen Debit Card; 781-444-2100, option 2, option 3, then option 2
- Online/Mobile Banking password changes, resets and unlocks; 833-422-5562 and select option 2. Then option 1 for consumer or option 2 for business.
Fraud Recovery Checklist
Call 888-833-5590 and select option 1.
All media inquiries should be directed to Karen Marryat by calling 781-474-5460.
Needham Bank has a strong commitment and partnership with the communities we serve. Find out more about how we may be able to help your local organization.
General Inquiries - Send a Message
For general inquires, enter information in the form and send a message.
- Your security is important to us. Please do not submit personal information like your account, credit card or Social Security number.
- If your request involves account maintenance, such as password resets, or address updates, please call us at 781-444-2100 or send us a secure message through online banking or the NB Mobile app.
Loan Operations at Needham Bank
1063 Great Plain Ave.
Needham, MA 02492
24/7 assistance with NB Online Banking, NB Mobile, or NB Business Online.
781-444-2100 or 833-422-5562 (Option 2, Option 1 for Consumer or Option 2 for Business)
781-444-2100 or 888-833-5590 and select option 1
Needham, MA 02492