Customer Support

Frequently Asked Questions

View All FAQs
What Is Needham Bank's Routing Number?

Needham Bank's routing number is: 211373539.

I lost my NB Debit Card but the bank is closed. Is there a number I can call?

To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls please call 1-614-564-5105.

If you’re able to travel to one of our branches, we can print you a new card instantly.  You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.

I am locked out of my Online Banking account but the bank is closed. Is there a number I can call?

For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 1-833-422-5562 and select option 2. Then option 1 for consumer or option 2 for business.

What is the process for opening an account?

You can open a personal checking, savings or CD account any time online. Or, you can stop by your nearest Needham Bank branch and one of our customer service representatives will be able to assist you in opening a new account. Make sure to have two forms of identification, your social security or Tax ID number, and your initial deposit.

How Can we Help?

Customer Care Center - 781-444-2100 or 833-422-5562

For personal banking questions regarding your account or our products and services, please call:

  • Monday – Friday, 7am – 7pm
  • Saturday, 8am – 3pm

For business banking questions, please call:

  • Monday – Friday, 8am – 5pm

24/7 Support

  • Report Lost or Stolen Debit Card; 781-444-2100, option 2, option 3, then option 2
  • Online/Mobile Banking password changes, resets and unlocks; 833-422-5562 and select option 2. Then option 1 for consumer or option 2 for business.

Fraud Recovery Checklist

Click here for our Fraud Recovery Checklist.

Telephone Banking

Call 888-833-5590 and select option 1.

Media Inquiries

All media inquiries should be directed to Karen Marryat by calling 781-474-5460.

Charitable Contributions

Needham Bank has a strong commitment and partnership with the communities we serve. Find out more about how we may be able to help your local organization.
Learn more

General Inquiries

General Inquiries - Send a Message

For general inquires, enter information in the form and send a message. 

  • Your security is important to us. Please do not submit personal information like your account, credit card or Social Security number.
  • If your request involves account maintenance, such as password resets, or address updates, please call us at 781-444-2100 or send us a secure message through online banking or the NB Mobile app.

Loan Services


Mailing Address:
Loan Operations at Needham Bank
1063 Great Plain Ave. 
Needham, MA 02492

Online Banking

24/7 assistance with NB Online Banking, NB Mobile, or NB Business Online.
781-444-2100 or 833-422-5562 (Option 2, Option 1 for Consumer or Option 2 for Business)

Telephone Banking

781-444-2100 or 888-833-5590 and select option 1

Enroll in Online Banking

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