Frequently Asked Questions

You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions.

And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.

To report fraudulent activity on your account, please call 781-444-2100 from 7 am – 7 pm ET, Monday through Friday and 8 am -3 pm ET on Saturdays.

If you believe your identity has been compromised, please click here to read our Knowledge Center article “Identity Theft: What to do if you have been a victim of fraud”.

Business Online and Mobile Banking Users: A new and improved digital banking experience is coming soon! Click here to learn more.