Frequently Asked Questions

You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions.

And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.

To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls please call 1-614-564-5105.

If you’re able to travel to one of our branches, we can print you a new card instantly.  You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.

Business Online and Mobile Banking Users: A new and improved digital banking experience is coming soon! Click here to learn more.