You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions.
And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.
Needham Bank's routing number is: 211373539.
To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls please call 1-614-564-5105.
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
Yes. With Needham Bank, all your deposits are insured in full through the combined coverage of the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).
All types and classes of deposit accounts, both personal and business, are covered including savings accounts, checking accounts, certificates of deposit (CDs), money market deposit accounts, and retirement deposit accounts.
At Needham Bank, all business checking account deposits are insured in full by the Federal Deposit Insurance Fund (FDIC) and the Depositors Insurance Fund (DIF).
You can apply for a HELOC online or call us at 781-444-2100. Your Needham Bank experts are here to help you through every step of the process, including throughout the duration of your loan!
Visit any one of our branches and we’ll print you a debit card on the spot. Find your local branch
Using online and mobile banking services is like having your own personal bank branch that never closes! You can enjoy 24/7 access to your accounts, check your financial health on the go, and use features like mobile check deposits, digital bill pay, and much more.
Absolutely! With Needham Bank, all your deposits are insured in full. We’ll help keep your money safe in your free checking account.
Yes! With NB My Cards, you can manage your credit and debit cards by setting up real-time alerts, turning your card off if it’s lost or stolen, establishing spending limits and more.
Access NB My Cards through the NB Mobile Banking app.
Your Needham Bank CDs are always insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).
Just like online banking, mobile banking can be safe and secure. Our state-of-the-art app even allows you to safeguard your accounts with TouchID and Biometric Login for extra security.
Please contact our customer support team at 781-444-2100. Qualifying imposter scams may be eligible for reimbursement.
Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 781-444-2100 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 781-444-2100 so we can attempt to help you.
No, Needham Bank does not charge any fees to use Zelle® in Needham Bank mobile and online banking.
Your mobile carrier’s messaging and data rates may apply.
The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Needham Bank’s send limits, call our customer service at 781-444-2100.
At Needham Bank, there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from the Needham Bank online banking or mobile app using just their email address or U.S. mobile number.
Neither Needham Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, log into Needham Bank’s mobile banking app, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into Needham Bank’s mobile banking app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
When selecting a PIN or password, we recommend that you do not use a number or word that appears in your wallet, or any easily identifiable personal information, such as name, birth date or phone number or other information that could be easily accessible on social media.
Read our Knowledge Center article “Identity Theft: What to do if you have been a victim of fraud”.
If you can manage the repayments, a business can be a smart way to seize business opportunities, invest in your business growth, handle operational expenses, and more. Talk to your experts at Needham Bank to help you decide if a business loan is the right strategy for you.
A business loan term depends on the type of loan. Talk to the Needham Bank business lending team so we can help you find the right solution for your needs from the wide range of options we offer.
Business loan interest rates may vary based on factors like the type of loan you take and its specific terms. Please contact your experts at Needham Bank for the most current and accurate rates.
If your business loan is in your name or you sign a personal guarantee, it can impact your personal credit.
It can be challenging to get a startup business loan with no money, but with a solid business plan and a trusted financial partner, it’s possible. Let’s explore your options together.
