Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.
Rest assured that NB Debit Cards feature MasterCard’s Zero Liability Protection. This purchase protection provides customers with the peace of mind that they won’t be held responsible for unauthorized transactions. This extends to purchases made in the store, over the phone, online, via smartphone and ATM transactions.
For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 866-345-0839.
To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
As one of the 5 C’s of Credit, cash flow is one of the key factors examined and requested by commercial bankers.
Yes, the message you've received regarding an upgrade to Business Online and Mobile Banking is genuine as we're excited to introduce the new e-platform in early December. Please keep an eye out for additional information being shared throughout November and early December. If you have any questions, kindly contact Riandra Bhoge at 781-474-5498 or RBhoge@NeedhamBank.com.
Needham Bank personal accounts have been upgraded for use with Quicken’s Direct Connect feature. Click here to learn how to set up your accounts.
At this time, web connect is the connection available for pulling account history from Business Online Banking into Quicken and QuickBooks. You will need to access the "Downloading Your Transactions" guide for instructions to download the account history activity into a Quicken or QuickBooks file. Then, you will import that file into your preferred program.
You can contact the Bank to retrieve copies of deposited checks by logging into your Business Online Banking account, going to Online Requests and selecting the Request Account Research link. This will allow you to specify which deposit you are looking for and submit a secure email to the Bank for processing.
Yes, you can. To use the service for free, attach your account number and the Bank’s routing number (211373539) and you’ll be ready to go. If you attach a Needham Bank Debit Card to your account, Venmo charges a per-transfer fee that can be avoided by using your account number.
In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-412-552-2697 if you are traveling internationally, so that we may rectify the issue immediately.
For your protection, if traveling outside your normal purchasing area, please let us know when and where you are traveling so we may put a note on your account. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied.
A compromised card is when your debit card account number was stored in a merchant’s file which may have been exposed to potential compromise. When these situations arise, Needham Bank may issue you a new card with a new card number, for your protection.
You can reach a business online banking specialist M-F 7:00 am – 4:00 pm at (781) 474-5804.
The first time you log into your NB Business Online Banking account, you will need to access it through a PC or through the web browser on your mobile device. After that, you can access the NB Business Online app to perform most of your daily activities.
Yes, Needham Bank offers two apps – one for consumer online banking and one for business online banking. Please search “Needham Bank” from within the iTunes or Google Play app stores.
Nothing has changed with your plastic Needham Bank Debit MasterCard, so you can continue to make purchases with it both in stores and online. Apple Pay is simply another convenient method of making purchases if you so choose.
You can pay anywhere Apple Pay payments are accepted. Just hold your Apple device near the reader with your finger on the Touch ID. A vibration or beep will let you know the transaction has been completed.
Apple Pay is protected by Touch ID or your device Passcode. You must use either your Touch ID or Passcode when making a purchase using your Apple Pay.
You are required to enter a Security Code when adding your Needham Bank Debit card to Apple Pay. The 3 digit number is located on the back of your Needham Bank debit card.
To add your Needham Bank debit card, open the “Wallet” app, and select the plus sign (+) located in the right hand corner of the screen. Follow the steps to add a new card.