Can I telephone in a wire request?

Yes, we accept wire requests by telephone using a unique PIN to verify your identity. To request a PIN assignment, please contact your Private Banker or the Wire Room at 781-474-5812.

How can I send a wire transfer?

Personal Bankers are available to send your wire transfer at any of our branch locations. Personal  Banking customers who are enrolled in NB Online Banking can select a secure Wire Transfer form from the “Services” menu in the online portal.

Business Online Banking customers can select the Wire portal in the left side menu to begin the initiation process. If you are a Business Online Banking customer who does not currently have access to the Wire portal, please contact your private banker or our Cash Management team at 781-474-5803 so that we may enable this option for you.

Finally, you may elect to telephone in a wire request directly to the Wire Room. In order to do so, you will need a unique PIN. To request a PIN assignment, please contact your private banker or the Wire Room at 781-474-5812.

My NB Debit Card was stolen. What should I do?

Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.

Rest assured that NB Debit Cards feature MasterCard’s Zero Liability Protection. This purchase protection provides customers with the peace of mind that they won’t be held responsible for unauthorized transactions. This extends to purchases made in the store, over the phone, online, via smartphone and ATM transactions.

I am locked out of my Online Banking account but the bank is closed. Is there a number I can call?

For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 866-345-0839.

I lost my NB Debit Card but the bank is closed. Is there a number I can call?

To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).

If you’re able to travel to one of our branches, we can print you a new card instantly.  You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.

Why is cash flow important?

As one of the 5 C’s of Credit, cash flow is one of the key factors examined and requested by commercial bankers.

I received a message about an upgrade coming to business online banking; was this message sent by Needham Bank?

Yes, the message you've received regarding an upgrade to Business Online and Mobile Banking is genuine as we're excited to introduce the new e-platform in early December. Please keep an eye out for additional information being shared throughout November and early December. If you have any questions, kindly contact Riandra Bhoge at 781-474-5498 or RBhoge@NeedhamBank.com.

How Do I Use Quicken Direct Connect with Personal Online Banking?

Needham Bank personal accounts have been upgraded for use with Quicken’s Direct Connect feature. Click here to learn how to set up your accounts.

How do I connect my QuickBooks or Quicken to Needham Bank with Business Online Banking?

At this time, web connect is the connection available for pulling account history from Business Online Banking into Quicken and QuickBooks. You will need to access the "Downloading Your Transactions" guide for instructions to download the account history activity into a Quicken or QuickBooks file. Then, you will import that file into your preferred program.

How do I retrieve a copy of a check that was deposited through Business Online Banking?

You can contact the Bank to retrieve copies of deposited checks by logging into your Business Online Banking account, going to Online Requests and selecting the Request Account Research link. This will allow you to specify which deposit you are looking for and submit a secure email to the Bank for processing.

I have a question about Online Banking.

Click here to view our Online Banking user guide with frequently asked questions.

Can I use Venmo with my Needham Bank account?

Yes, you can. To use the service for free, attach your account number and the Bank’s routing number (211373539) and you’ll be ready to go. If you attach a Needham Bank Debit Card to your account, Venmo charges a per-transfer fee that can be avoided by using your account number.

What should I do if my card is declined while I am traveling?

In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-412-552-2697 if you are traveling internationally, so that we may rectify the issue immediately.

For your protection, if traveling outside your normal purchasing area, please let us know when and where you are traveling so we may put a note on your account. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied.

What is a compromised card?

A compromised card is when your debit card account number was stored in a merchant’s file which may have been exposed to potential compromise. When these situations arise, Needham Bank may issue you a new card with a new card number, for your protection.

What are your support hours for Business Online Banking?

You can reach a business online banking specialist M-F 7:00 am – 4:00 pm at (781) 474-5804.

Are there requirements to use the NB Business Mobile App?

The first time you log into your NB Business Online Banking account, you will need to access it through a PC or through the web browser on your mobile device. After that, you can access the NB Business Online app to perform most of your daily activities.

Does Needham Bank Have an App?

Yes, Needham Bank offers two apps – one for consumer online banking and one for business online banking. Please search “Needham Bank” from within the iTunes or Google Play app stores.

I activated Apple Pay on my device. Can I still use my Needham Bank debit card?

Nothing has changed with your plastic Needham Bank Debit MasterCard, so you can continue to make purchases with it both in stores and online. Apple Pay is simply another convenient method of making purchases if you so choose.

Where can I use Apple Pay? How do I use Apple Pay to make a purchase?

You can pay anywhere Apple Pay payments are accepted. Just hold your Apple device near the reader with your finger on the Touch ID. A vibration or beep will let you know the transaction has been completed.

How secure is Apple Pay?

Apple Pay is protected by Touch ID or your device Passcode. You must use either your Touch ID or Passcode when making a purchase using your Apple Pay.