FAQs
- Online Banking14,
- DIF10,
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- zrent10,
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- Loan Servicing9,
There is not a mobile application, though ZRent and ZDeposit can be accessed and used through any mobile browser. The entire user experience is responsive, which means that the applications will automatically reconfigure based on the device that is being used.
Yes, as long as property managers have the rent payments they are collecting deposited into an account held at Needham Bank. ZRent is ALWAYS free for tenants. Property managers need to have rent payments they are collecting deposited into an account held at Needham Bank.
If you every have any questions regarding ZRent or ZDeposit, you can reach out to their support center at (781) 641-8691, [email protected] or [email protected]
ZRent has the ability to accommodate any number of roommates or payment arrangements. Whether each roommate pays the same amount or they each pay different amounts, ZRent can easily accommodate this.
No. The system does not automatically cut off payments or close out security deposits based on the dates entered into the systems.
No. ZRent is designed specifically to handle the collection of recurring monthly payments (rent or HOA dues) and one-time payments. Though the property manager will enter information regarding the lease (monthly amount due, when it is due, when the lease starts, when the lease ends) in ZRent, it is used only for purposes of collections and does not provide tools to manage the leases themselves.
No. Account information and other personal information is kept strictly confidential between the landlord and the tenant.
Yes. The tenant is always in charge of authorizing any payments. The property manager does not have the ability to authorize payments to be run on behalf of the tenant.
No, it is not required. The policy is up to the landlord or property manager. There are some who make the decision to not to rent to anyone that will not pay via ZRent, and there are others that give the options to the tenants. Those that give the option to their tenants usually have 80% to 90% adoption and then collect rent from the others through alternative methods.
No. A landlord or property manager can decide to just use one of the systems or both.
Yes. Your username and password can be used for both ZRent and ZDeposit. Any properties that are put into one system will automatically cross over into the other system as well.