In the event you experience an unexpected decline on a purchase, our debit card monitoring system notifies you via text/email/phone and a callback number is provided, so that we may rectify the issue immediately. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied.
For your protection, if traveling outside your normal purchasing area, please let us know when and where you are traveling so we may put a note on your account.
The credit card portal you’re currently accessing will be discontinued. Going forward, you’ll manage your card through NB My Cards.