NB Debit Mastercard® Benefits & Features

Besides accessing your funds anywhere in the world, you'll enjoy peace-of-mind with security features such as Mastercard® Zero Liability, Mastercard® Enhanced ID Theft Protection and NB My Cards.

Mastercard® Zero Liability

Have peace-of-mind knowing that Needham Bank and Mastercard won’t hold you responsible for any unauthorized transactions.

Mastercard® Enhanced ID Theft Protection

Provides you with alerts to suspicious activity and protects your personal information and digital privacy. 

NB My Cards

Define when, where and how your NB debit card is used with benefits like setting real-time alerts and spending limits and turning your card on/off.

NB My Cards Controls

Enjoy full control over your NB Debit Card in a way you’ve never had before. Sign up or log in to the NB Mobile Banking app, click the “More” icon in the bottom right toolbar and then click the “My Cards” icon in the top toolbar to start managing your NB Debit Card.

NB My Cards features:

Access NB My Cards through the NB Mobile Banking app.

Open a NB Personal Checking Account Online

At Needham Bank, we built the best free checking account around with great features to make your life simple. Set yourself free from fees with free checking, free ATMs* — all hassle-free!

Frequently Asked Questions

Always keep your NB Debit MasterCard® in a safe and secure place. Treat it as you would cash or checks. Contact Needham Bank immediately at 1-833-337-6075 if your card is lost or stolen, or if you suspect unauthorized use.

You can also manage your debit card with NB MY Cards. Read More 

Contact Needham Bank immediately.

After Business hours, please call 1-833-337-6075. For International calls please call 1-614-564-5105.

During Business hours call 781-444-2100, when prompted hit options 2, 3, then 2 again.  You will then be directed to a branch. We will personally assist you in determining if any fraud occurred on your account and order a new card. View our locations page for updated hours for all branch locations

You can call 1-800-992-3808, use any Needham Bank ATM, or visit any of our branch locations to change your NB Debit MasterCard® PIN Number.

In the event you experience an unexpected decline on a purchase, our debit card monitoring system notifies you via text/email/phone and a callback number is provided, so that we may rectify the issue immediately. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied. 

For your protection, if traveling outside your normal purchasing area, please let us know when and where you are traveling so we may put a note on your account. 

Visit any one of our branches and we’ll print you a debit card on the spot. Find your local branch 

To add your Needham Bank debit card, open the “Wallet” app, and select the plus sign (+) located in the right hand corner of the screen. Follow the steps to add a new card.